latest call handling & answering news

The calls received within our call centre and our dedicated desk service are continuously monitored, as a result this is a superb opportunity for us to reward the most hardworking and dedicated agents within our company. 

Each month Ansaback team leaders and supervisors nominate call centre agents for the ‘Call Centre of the Month Award’.

The winner is based on various factors such their overall call quality and performance, best adherence to schedule and generally going above and beyond the call of duty.

The reward gives them well deserved recognition for their extra hard work and the cash prize given shows our gratitude. Aprils' winners are Deborah Cook (above) and Carla Thomas (right).