by clientservices
11. May 2012 23:02
May has just begun and everybody is holding their breath as to what the weather will be doing this month. April was awful with constant showers, high winds and dark clouds putting a shadow over everything including everyone’s hopes for a nice summer.
People in the Midlands were badly affected with gale force winds accompanied by lashings of rainfall- 10 days worth in just 12 hours. Trees blocking streets and flooded fields were a common sight in Birmingham towards the end of April along with roof tops ripped off shopping centres. Rail commuters in Kent also had a hard time when a tree lay on the railway tracks causing havoc as people were told to expect delays on their journeys to London.
When unforeseen events like this take place it is very important to have procedures in place to make sure your business can carry on as normal. Staff shortages are very common in these times as people struggle to get to the office, but something like the loss of power to an office can be crippling especially if you do not have a back up source of power.
Business Continuity and Disaster Recovery plans are becoming more and more important, companies can not afford to miss a days worth a trading especially with the current state of the economy. There are no set Business Continuity or DR plans; each business requires different levels of cover depending on their business activities. Some may require the use of an external data centre in the event that theirs go down, some require the use of external office space in case they need to evacuate and relocate. Other business’ continuity plans consist of using an external call centre to handle the telephone activity.
What ever plans you have in place, it is important to make sure they can be easily implemented and readily tested. There is nothing worse then paying for a DR Service for it not to work when you need it the most. Ansaback provide a wide range of professional and reliable DR services, from 24/7 call handling services, automated telephony solutions, through to the use of a purpose built DR site.
by sales
18. April 2011 19:38
Outsourcing your calls to a call centre, such as Ansaback, can benefit your business in numerous ways. Our professional services can provide:
• Disaster recovery contingency
• Strong return on Investment
• Flexibility
• Instant scalability
What’s more by partnering with a call centre you can easily manage your costs, allow your key staff members to focus on your core business capabilities and, what’s more, you can prepare for unexpected shifts in staff turnover, holiday cover and periods of sickness. Other major benefits of outsourcing your business telephone calls to a telephone answering service, or call centre include:
• 24/7 cover, 365 days a year
• Providing rapid access to new markets
• Access to the latest technology
If you are considering outsourcing your calls, contact Ansaback call centre today to see how we can handle your telephone answering needs, at an affordable cost.
by sales
7. April 2011 18:33
When disaster strikes, your business needs to be prepared.
If a sudden power outage, storm or flood left your business premises inaccessible would your company be able to survive? Would your staff still be able to work, or would your telephone calls still get answered?
Preparing for the worst case scenario is a necessary task for all businesses. If you use a professional call centre for disaster recovery purposes, you can ensure that if a disaster does cause your premises to shut for a period of time, your sales, profit and reputation will remained unharmed.
If your business has still yet to evoke a disaster recovery call handling package, then Ansaback, a genuine 24/7 call centre could be of assistance. Our friendly team can create a disaster recovery solution tailored to your organisational needs, helping to prepare and protect your business all year round.
Contact us today to find out what we can do to safeguard your customers and your business.
by sales
7. January 2011 18:28
Research carried out by YouGov on behalf of NewVoiceMedia has identified that despite the severe weather which has hit the UK over the past few months, many SME senior decision-makers are still admitting that they do not have a comprehensive disaster recovery plan in place.
According to their research out of those surveyed, only 17% had a disaster-recovery plan in place, enabling business to carry on as normal in the event of a serious disruption; what is surprising it that 14% of respondents admitted they do not have a system in place for re-routing calls, meaning that customer calls would ring continuously instead of being answered.
Businesses can no longer afford to shut their office in the event of a disaster; such a serious disruption could not only affect sales, but customer satisfaction levels and organisational value. However, the research implies that many organisations ignore disaster recovery, seeing it as an extra expensive which doesn’t often get used.
Ansaback offer an affordable disaster recovery package, tailored to your business needs. We provide 24/7, 365 days a year coverage, meaning in the event of a disaster your calls can be handled even if you can’t access your office building or if your main telephone network goes down.
Don’t let the bad weather affect your customer service levels; speak to us for a quote on our Disaster Recovery Solutions.
Source: Call Centre Helper
