by sales
5. May 2011 01:21
When you think of the words ‘call centres’ what do you picture?
• Rows and rows of desks, crammed full of people?
• Long working hours?
• Low pay?
• Bad customer service?
• Press one for this, press 2 for that, press 3 for the other?
• Annoying sales calls?
All of the above can happen, which is why is vital to ensure when you make the decision to outsource your calls, you do your homework when choosing a call handling service provider. Ansaback is a professional UK call centre that delivers exceptional levels of services. We put a huge amount of time, effort and resources into ensuring that our customers (and of course their customer’s who’s calls we are answering) receive a professional efficient call answering service. We strive to be the best and the loyalty of our customers pay testament to the service provision we provide.
So why outsource?
Choosing the right call centre can help you to:
• Provide a 24/7 (365) service to your customers
• Reduce staffing / recruitment costs
• Offer exceptional customer service to your customer base
• Capture all new enquiries, no matter what time or day or night
• Holiday / sickness cover
• Disaster recovery
• Stay ahead of your competitors
• Bespoke telephone answering services
Using a call centre can play a fundamental part in your business growth and provide a genuine extension to your business.
by sales
29. December 2010 17:35
It's been a busy year at the Ansaback contact centre office, with our ‘green’ team working nonstop to find and implement new environmentally friendly initiatives within our 24/7 UK call centre.
Throughout the year we have been working closely with The Carbon Trust project to develop our corporate green image, and we thought it was worth highlighting what we have been working on in 2010 as we help build the world build a more sustainable future.
Greening our air conditioning
In November work was finally completed on our new eco friendly air conditioning unit. The new system has replaced our historic unit and has been designed to use less energy. This has given us flexibility to reduce our carbon emissions as a 24/7, 365 organisation.
Bike to work scheme
At the start of the year employees at Ansaback saw witness to the introduction of our bike to work scheme, which promotes our staff members to bike to work where ever possible – encouraging a healthier and greener way to commute to and from the office.
Share cars not cakes
In the summer of 2010, Ansaback signed up to the Suffolk car share scheme; an ideal solution to helping reduce our carbon footprint, whilst also helping our staff to save money and encouraging them to meet new people.
As Ansaback head into the New Year, we are looking forward to continuing our green initiatives and have many ideas in the pipeline as to how we can reduce our carbon footprint.
