Charity Fundraising

Ansaback provide a comprehensive portfolio of inbound call handling services for the charity and not-for-profit sector.

With 10 years of experience in this sector and 12 years experience in response handling, Ansaback have a wealth of knowledge and campaign experience that would benefit any organisation that is looking to outsource their call handling requirements.

Ansaback has an excellent track record in providing call centre support for DRTV campaigns, press advertisements, mail response, emergency appeals, SMS response, supporter service enquiries, bespoke donation lines and custom developed response handling projects.

We have an extensive client list that spans some of the UK's leading charities, while also working along-side smaller niche organisations too. Our bureau style call centre environment allows us to scale up or down depending on the requirement of the project.

Our enthusiastic and passionate team of call handling agents, coupled with excellent management and training teams ensures that each call offers excellent quality and an experience tailored specifically for your supporters.

Our sophisticated call handling systems allow us to keep our agents up to date on all of your projects and current affairs. We are able to make amendments to the service and scripting quickly and easily while maintaining the continuity of the activity in hand. As well as offering a user-friendly agent interface our systems are a powerful tool for reporting and data preparation. We are able to integrate with numerous external systems and your existing suppliers seamlessly, providing a better experience for your supporters and less work for you.

With call centre, telecom and interaction software expertise Ansaback can offer a complete call centre solution for your organisation.

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